Attached is a complete tutorial written by the Triton Digital Player team that will walk you through the necessary steps of adding your station's player page to Facebook.

Adding new items to your station inventory to use as fill material in stop sets when your station doesn’t have paid spots available for play is a pretty simple and straightforward process. To do so, just follow the steps below: 1. Access your Client Console…

In an effort to serve you better, Triton Digital Media Streaming offers you several easy ways of reporting any streaming issues. If you experience any issue please contact us at by submitting a ticket through the link at the top of the page, sending an email…

Q: When the injector software starts injecting streaming content, it is injecting about 1 second before the voice track completes. (Ads are being inserted slightly early) Is this is a setting that I can adjust? A: Absolutely! Ando starts the process for ad…

If you really need to increase the frequency caps on Ad Wire items you absolutely can. However, keep in mind that Ad Wire ads will ONLY play if there are not other, locally sold, locally trafficked Paid Spots available to be played at the time of the stop…

Some stations run block programming on air over the weekends. Many times the station will sell inclusion in the on-line time frame as an addition to the on air time frame. If a client opts not to buy both the stream and the on air, then the station will probably…

Yes! All changes to the Templates are tracked in an Audit log when any setting or configuration change is saved. The log includes the modification made, a timestamp of when the change was made, who made the change, and a View-only snapshot of the previous…

Yes. Data Exports to external sources are inherent in the design and functionality of the Injector. Stations can configure up to three (3) data exports. To do so, access the Advanced menu > Stations > Edit/Delete Station. Highlight the specific station…

You can certainly add new PSAs and even Spanish language PSAs to your station inventories using the PSA Wire tool in the console. Just log into your account and click the PSA Wire link at the top of the screen. You can read the terms of service for using…

Yes! in Ando this is called a Virtual Market. And Super Admin users can create any custom lists of stations that they want. These custom lists can be used anywhere the standard station selection dialogue box is used (campaign Manager, Sound Exchange reports,…

Yes, you can create your own ad family if needed. However, 95% of all stations NEVER need to create custom ad families. Most stations can get the result the want by adding items to both the Enable Family and a Frequency Cap family. Ad Families are essentailly…

ESPN affiliate stations have the ability to cover long period blackouts with different, stream friendly content. If the station is an official ESPN streaming affiliate they can cover long periods of time on their streams with alternative ESPN programming,…

Can we create a commercial free stream say for a holiday weekend? Yes! This really should be pretty easy to do too. There are however a few tricks to it; first you have to set-up a new commercials trigger that will be active ONLY during this weekend, and…

Can a single item be looped over and over again for a Blackout or Long Form cover period? Actually, we can’t make a single item loop. Essentially, if you want the same message to loop over and over again, it is best to upload it to the needed Ad Family…

Typically filler spots will NOT play back to back. This usually only happens if a particular item is in inventory more than once. Remember that Fill content can be of any type. So, it’s possible to have the same element added to inventory multiple times.…

If the Injector is ending an instream at an incorrect time and coming back from the injected stop set in the middle of a show (a talk segment, a song, etc), most likely this has occurred because our system never received an event from the automation system…

There isn't a FTP site per se. But the Bulk Uploader can be used in much the same way. The Bulk Download Tool can be downloaded by logging into your Client Console account and clicking the Advanced link at the top of the screen. Then choose Downloads and…

**UPDATE** Depending on which ad platform you are currently configured to use, the Whiteout configuration may vary. Please see the PDF files below for the configuration option that best fits you. CM2 for Ando's Campaign Manager or TAP for Triton Ad Platform.…

The bulk upload tool is provided specifically for UNPAID inventory such as Promos, PSAs, Station IDs, Sweepers etc. By default, the application sets the "End date" on everything uploaded to 1 year out. So if you upload a spot on 5/19/2008, it will end on…

One note before we get into the instructions, once installed, enter your username and password (the same username and password that you use to log into the Client Console to configure the Bulk Uploader). Once you're ready to use it, just follow these steps…

Long Form Cover periods (also sometimes referred to as Blackouts) should be used when you need to play different audio on-line than what will play on air while ignoring any incoming data from the automation system. For example if you need to cover a NFL game,…

There are two tiers of content available for play on a station; Paid Content and Unpaid Content. The template gives the station control over how the Injector “should” prioritize the items that need to play. When the station goes to break, the station…

Items can in fact be deleted from a station’s inventory, but deletions can only be performed by Admin and Super Admin level users. If your account is a Programming or Production account and you have some items in inventory that you no longer want to play,…

Here's a quick step ‐ by ‐ step tutorial on how to set up single ‐ event timed triggers. Please note that single ‐ event triggers can only fire once. Once they have fired, and their Start time has passed, they will not be able to fire again on the…

Silence is certainly an issue. We never want to have Dead Air. When there is dead air in stop sets this is usually a result of inventory issues. When we’re looking at a specific scenario of Music Beds, this can be a specific subset issue. So let's look…