Attached is a complete tutorial written by the Triton Digital Player team that will walk you through the necessary steps of adding your station's player page to Facebook.

In an effort to serve you better, Triton Digital Media Streaming offers you several easy ways of reporting any streaming issues. If you experience any issue please contact us at by submitting a ticket through the link at the top of the page, sending an email…

Keep in mind that entering a Spot based campaign is a pretty straightforward process. Make sure that you know the advertiser details and have all the needed run dates. Once you do, just follow the steps below: 1. Click on the Campaign Manager link at the…

Yes. Stations can run a tracking pixel with either a synced banner on and audio ad or a preroll ad in a campaign by using the Synced Banner function to load the tracking Pixel code. However, before this action is done it is important to note that tracking…

Yes! in Ando this is called a Virtual Market. And Super Admin users can create any custom lists of stations that they want. These custom lists can be used anywhere the standard station selection dialogue box is used (campaign Manager, Sound Exchange reports,…

Unfortunately, the system does not allow overlapping dayparts for any particular spot. That being said, the way to accomplish this is not to add an overlapping daypart to a single spot, but rather, add multiple spots each with a specific daypart. In order…

Unfortunately, videos ads will not currently work as instream spots. Due to the nature of the differences between native audio codecs and native video codecs, a video ad will not play as an instream ad. Our development staff is currently investigating if…

Yes. While it IS NOT recommended for 99% of all Fill items, there are times when using the Campaign Manager for Fill content is incredibly useful. Typically this is only done when corporate level users need to manage specific types of fill that, for Programming…

Yes! Pulling a Listenership by DMA report is very simple and straightforward. To do so just follow the steps below: 1. Log into your Client Console account 2. Click the Webcast metrics link at the top of the screen 3. Click the Listenership by DMA report…

Q. Can we run a tracking pixel with a preroll video? A. Yes. If the client has provided you with a specific URL for a tracking pixel then simply enter the campaign as normal and then choose Synced Banners from the Spot Actions menu. Then add the URL to the…

Can we create a commercial free stream say for a holiday weekend? Yes! This really should be pretty easy to do too. There are however a few tricks to it; first you have to set-up a new commercials trigger that will be active ONLY during this weekend, and…

If you need to submit multiple reports to Sound Exchange for different Transmission Categories you can set-up different groups of stations by using Virtual Markets. A Virtual Market is a custom grouping of stations not dependant on their physical markets.…

Typically filler spots will NOT play back to back. This usually only happens if a particular item is in inventory more than once. Remember that Fill content can be of any type. So, it’s possible to have the same element added to inventory multiple times.…

A SAS70 in the US is a statement of conformity regarding best practices for data center control objectives and control activities. SAS No. 70 is the authoritative guidance that allows service organizations to disclose their control activities and processes…

That information is accessible in your Client Console account in two different place depending on exactly what numbers you need to access. You can access either the Live Listener statistics for any day over the past year or you can access the Webcast Metrics…

If the Injector is ending an instream at an incorrect time and coming back from the injected stop set in the middle of a show (a talk segment, a song, etc), most likely this has occurred because our system never received an event from the automation system…

All users have complete control over their passwords. By default, the system will create a randomly generated password when a user account is first set-up but once a user logs into the Client Console, they can change their password as needed. To update or…

**UPDATE** Depending on which ad platform you are currently configured to use, the Whiteout configuration may vary. Please see the PDF files below for the configuration option that best fits you. CM2 for Ando's Campaign Manager or TAP for Triton Ad Platform.…

The Spot Check e-mails can be enabled or disabled by each individual user. The users that want to sign up or stop these e-mail from coming would need to simply sign in to Ando, then at the top left part of the screen, choose Account Settings, then towards…

Answer: Click on the Adwire link in the console, you will then see a "$ estimator" click link which you can use. Just enter your information and follow the prompts on the screen. If you need any further assistance, please contact our Ad Operations Team by…

Running sound exchange reports is very straightforward. Simply access your andomedia.com account to access any of the three Sound Exchange related reports. Once access to andomeaid.com has been granted, just click the Webcast Metrics link at the top of the…

Keep in mind that entering a DMA Targeted campaign is the same as entering a regular instream campaign except for two things; the file must be trafficked as an Impression based Campaign and you must explicitly define the targeting criteria needed . Since…

The answer really depends on which CDN the station is using and who is providing the station’s player. If your station is using Triton Digital Streaming Services just follow the steps below. If your station is using another CDN, simply reach out to them…

If you need a new Client Console account set-up simply have your local or corporate Super Admin follow the next series of steps to set up any needed accounts: 1. The Super Admin should log into the Ando Media Client Console and click the Advanced link at…

Actually, due to Sox Compliance regulations the Triton Digital Support Desk is not permitted to set-up local users once a Super Admin has been created for the market. Simply contact the local Super Admin user for your cluster, and as such, you can set-up…