| 26 |
How do I split spins/impressions between two pieces of creative evenly, 50/50?
Commonly, advertisers want to run two different pieces of creative and have them rotate evenly 50/50 throughout a campaign. For example, XYZ Autos purchased 5,000 impressions for $5,000 to run between the 1st of the month and the 5th of the month on our station… |
| 27 |
How do I subscribe/unsubscribe to Ando Alerts?
Subscribing to receive any alert is very easy and straightforward. Simply log into your Client Console account with your Username and Password. Once logged in, choose Account Settings from the left side of the screen. Near the bottom of the page there are… |
| 28 |
How to monitor alerts
Q: What is the best way to monitor my Alerts? A: There are a couple of ways you can monitor your Injected stations for Alert issues, as outlined below. (see attached PDF file) |
| 29 |
I can't seem to delete items from the Injector manager inventory screen, why?
Items can in fact be deleted from a station’s inventory, but deletions can only be performed by Admin and Super Admin level users. If your account is a Programming or Production account and you have some items in inventory that you no longer want to play,… |
| 30 |
I need my account changed, updated or edited. How do I update my password, my username, or my email alert subscriptions and how do I get my account level changed to a different level?
While we would love to make user account changes for you, unfortunately, due to Sox Compliance Regulations, we are not permitted to change or alter accounts once Super Admin accounts have been set-up. We can resend passwords and help users gain access to… |
| 31 |
I need to gauge my inventory; both a fill rate of what has been sold and I need a projection of what might be available going forward. What's the best way to get these numbers?
To generate an Inventory Avails report projecting what inventory might be available in the future simply follow these steps: 1. Go to Campaign Manager 2. Click on the Reports & Tools tab 3. Click on the INVENTORY AVAILABILITY report link 4. Highlight… |
| 32 |
I want to upload Songs to play on the stream during our commercial breaks. How do I accomplish this?
Q: I want to upload Songs to play on the stream during our commercial breaks. How do I accomplish this? A: There are a few simple steps you will need to follow to get songs to play during your commercial breaks: (download attached PDF file for instructions)… |
| 33 |
I've uploaded my media file and it won't play when I hit the preview feature.
The system can take up to 10 minutes to process a file and will display a processing notification during that time. If you are unable to preview the file after that period, it's possible the file is corrupted. Try and play it locally, if it plays, re-upload… |
| 34 |
My banners stay displayed after the spot plays, can this be fixed?
This is usually by design. Synced banners will display throughout the whole spot break. If there are, for example, 3 spots that play during a break and only the first has a synced banner, the banner will continue to display until it returns to live programming.… |
| 35 |
My Station is not currently streaming but we still receive technical alerts. How do I stop those from being sent?
If your account level is that of Super Admin you can make the needed changes by logging into your andomedia.com account. However, if you account level is not a Super Admin you will need to have your account upgraded to Super Admin or you will need to reach… |
| 36 |
My station went to break and I heard silence, what is wrong?
95% of the time when a station has silence or Dead Air IN a stop set, the station is running out of available inventory. This is usually the result of two different causes. Either the station does not have enough cover material in inventory for the designated… |
| 37 |
My Synced Banner impressions do not equal my ad play impressions, why?
Synced banners are a fantastic way to sell buyers on Internet Radio. ".... And when the audio plays, a banner will show up and allow the user to click right to your website!" The challenge is that synced banners work only when radio stations, and the end… |
| 38 |
On which Browsers and Operating Systems will the Injector run?
To fully access all of the Ad Injector tools and features, make sure that you are using a proper combination of Operating Systems and Browsers as listed below. Also, please take note of the Other Requirements at the bottom of the page. Web Products OS\Browser… |
| 39 |
Our on air content is being "clipped" or "chopped" as we go to play commercials, why?
The Injector is set-up to react to the automation system data in REAL TIME. Given that, there are two types of “chops” that could potentially occur. To determine which type you’re dealing with, make sure to monitor the station and make a specific note… |
| 40 |
Real Time stats are not showing, why?
There are a number of reasons for this. If you are not seeing real-time stats, please open a ticket with us right away by clicking the Submit Ticket link at the top of the screen. |
| 41 |
Release Notes, New Features, etc...where do I learn about them or get notified that they are happening?
All Release Notes and notifications of product updates are posted in the Client Console prior to release. You will be notified if changes have been made with presence of a large, rotating "NEW" graphic on the left side of the screen - right below your account… |
| 42 |
Stop Sets Delay Starting on Windows 7 machines
Q. We recently upgraded our streaming computer to Windows 7 and now the stop sets don't sound nearly as tight as they used to. We didn't change anything else at all, is there something that can be done to correct this? A. Absolutely! Windows 7 uses a default… |
| 43 |
Subscribing to the Last Data Received Alert
Every account has the ability to subscribe to the Last Data Received alerts by accessing their accounts and clicking the Account Settings link on the left side of the screen. Then, when the page opens, just have the account holder check the box in the lower-middle… |
| 44 |
The player loads and the gateway plays, then nothing. What is the issue?
First of all, this is a very, very rare scenario. 99.9% of the time, a station stream will load automatically once any scheduled prerolls have played. However, if this rare scenario is happening there are a few reasons this could happen. Here are the easiest… |
| 45 |
The SWF file I uploaded doesn't click thru, what’s wrong?
SWF files must contain a valid "ClickTag." The Campaign Manager supports any SWF file as a synced banner as long as it contains a valid ClickTag or an embedded URL. Please see these sites for more information about ClickTags. http://www.adobe.com/resources/richmedia/tracking/adserving_guide/… |
| 46 |
Updating or Changing a Station's Genre assignment
The Injection system has been configured so that each and every station is assigned to a specific genre or format. This is necessary because several reports in the system such as the Listener Lab, use the Genre designation to create comparisons that users… |
| 47 |
We hear the On Air spots playing instead of injected spots, why?
If a station is hearing the on air stop sets instead of the injected stop sets, 99% of the time that means that the station automation system has stopped sending data to the streaming PC. This can be verified by accessing any user’s Client Console account… |
| 48 |
We just launched the Stream the World live player and our Synced Banners are not displaying. Can you help us?
The most likely cause for this is that the station is linking directly to the streaming player from the station web site. Due to its dynamic nature, the Triton standard player needs to be embedded into another web page and stations should link to that page… |
| 49 |
We run in an on air delay and need to configure the stream to do the same...
For the best results, we suggest that the audio feed to the streaming PC be inserted pre-delay . We understand that this, on the surface might not seem like the best alternative, but running pre-delay audio to your stream will ensure that the Injector is… |
| 50 |
Webcast Metrics reports are not showing up for the last several days. Is there something wrong?
No. Nothing is wrong or broken. All Webcast Metrics reports are always 4 days behind. There are a few reasons for this; the first is that we have not yet received the data for the period selected. By default, all reports including weekly and monthly are a… |
