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  • Webcast Metrics(24)
1 How can I add / embed my station's player in Facebook? Featured

Attached is a complete tutorial written by the Triton Digital Player team that will walk you through the necessary steps of adding your station's player page to Facebook.

2 How do I get Support? Featured

In an effort to serve you better, Triton Digital Media Streaming offers you several easy ways of reporting any streaming issues. If you experience any issue please contact us at by submitting a ticket through the link at the top of the page, sending an email…

3 ATH (Aggregate Tuning Hours)....Where canI find it in the Client Console?

From time to time stations will need to access their ATH (Aggregate Tuning Hours). This is a Sound Exchange based statistic and not an audience measurement metric. As such, the ATH is accessible from the Mark Exclusions report of the Sound Exchange reporting…

4 Can we pull a report to show where listeners are listening from? Possibly a DMA report?

Yes! Pulling a Listenership by DMA report is very simple and straightforward. To do so just follow the steps below: 1. Log into your Client Console account 2. Click the Webcast metrics link at the top of the screen 3. Click the Listenership by DMA report…

5 Creating Virtual Markets for Sound Exchange Reports

If you need to submit multiple reports to Sound Exchange for different Transmission Categories you can set-up different groups of stations by using Virtual Markets. A Virtual Market is a custom grouping of stations not dependant on their physical markets.…

6 How can I find an hour-by-hour break down of stats for a specific day?

That information is accessible in your Client Console account in two different place depending on exactly what numbers you need to access. You can access either the Live Listener statistics for any day over the past year or you can access the Webcast Metrics…

7 How can I get a weekly breakdown that includes unique listeners?

If you are subscribed to the Webcast Metrics reports you can get weekly reports for TLH, Cume, AQH, TSL, Started Session, Active Sessions, Average Active Sessions and Peak Sessions from Webcast metrics reports screen. To access them just click the Webcast…

8 How do I run a Sound Exchange Report?

Running sound exchange reports is very straightforward. Simply access your andomedia.com account to access any of the three Sound Exchange related reports. Once access to andomeaid.com has been granted, just click the Webcast Metrics link at the top of the…

9 I don't see the Sound Exchange Transmission category that I used to use, why?

Recently several Transmission categories were listed as 'reserved.' Which essentially means that they have been removed. Stations should refer to 37 CFR 370 at the following link for more information regarding which codes they should use going forward. 37…

10 I'm trying to run a monthly Webcast Metrics report and I am seeing daily interval data but it is saying No Data Available. What's wrong?

Webcast Metrics reports are always four (4) days behind and we need to have a complete interval to process and post the entire interval. Daily reports are always available up to 4 days prior to today. Weekly reports are available on the Friday of the new…

11 Invalid / Non-Music items showing on Sound Exchange Reports

The station Injector receives song and title information from the station automation system based on how that information is categorized in the automation system. The Injector saves all song data which is defined in a Now Playing Cart Trigger (usually noted…

12 Listener Stats in Webcast Metrics vs Live Feed

Q: Why does there appear to be a discrepancy in my Webcast Metrics stats when comparing to my live listener stats? A: If you compare the chart and WCM you will see some discrepancies and are the reason for that: In WCM; the 'peak' displayed here is the highest…

13 My Live Stats and Cume number are not even close to being the same, why?

If stations compare their Live Stats, for say today, and note that at 9:40AM there were 1500 listeners and then check the Webcast metrics reports 4 days later when "Today's stats" are posted, there will be a large difference between what they saw when they…

14 On which Browsers and Operating Systems will the Injector run?

To fully access all of the Ad Injector tools and features, make sure that you are using a proper combination of Operating Systems and Browsers as listed below. Also, please take note of the Other Requirements at the bottom of the page. Web Products OS\Browser…

15 Real Time stats are not showing, why?

There are a number of reasons for this. If you are not seeing real-time stats, please open a ticket with us right away by clicking the Submit Ticket link at the top of the screen.

16 Release Notes, New Features, etc...where do I learn about them or get notified that they are happening?

All Release Notes and notifications of product updates are posted in the Client Console prior to release. You will be notified if changes have been made with presence of a large, rotating "NEW" graphic on the left side of the screen - right below your account…

17 Subscribing to the Last Data Received Alert

Every account has the ability to subscribe to the Last Data Received alerts by accessing their accounts and clicking the Account Settings link on the left side of the screen. Then, when the page opens, just have the account holder check the box in the lower-middle…

18 Webcast Metrics reports are not showing up for the last several days. Is there something wrong?

No. Nothing is wrong or broken. All Webcast Metrics reports are always 4 days behind. There are a few reasons for this; the first is that we have not yet received the data for the period selected. By default, all reports including weekly and monthly are a…

19 What's the difference between Impressions reported in the Campaign Manager and Sessions shown in Webcast Metrics?

The short answer is that they are two totally different things. SESSIONS are player tune-in’s where the user stays connected for a minimum of 1 continuous listening minute or longer. Impressions are counted when an ad plays to members of the listening audience…

20 When are Webcast Metrics reports posted?

The Webcast metrics reports are always four days behind. Daily interval reports can be run for up to 4 days prior today. Weekly reports are available on the Friday of the new week. Monthly reports are available on the 5th of the new month, unless the 5th…

21 Why are my Preroll / Gateway avails less than the number of Session Starts?

Gateway ads, also known as Prerolls, play when listeners go to a website and open the stream. Most gateways are video files served in a device based manner to the player and play from the player before the listener is connected to the stream. Based on the…

22 Why are the Webcast Metrics numbers and numbers from another source different?

The numbers reported by Ando Media Webcast metrics and other sources are completely different. While the data pool is basically the same, Webcast Metrics applies a custom methodology that normalizes the numbers to standard definitions of Listenership. The…

23 Why can't we sum CUME across dayparts? When I do and compare say Mid-6a + 6a-Mid I get a different number than if I run all days all times (12a-12Mid). Why?

Due the manner in which the MRC audits Session statistics and CUME, these numbers cannot be tallied over multiple dayparts or multiple intervals to give a unique tally for the combined timeframes. The reason is that the CUME number (and the Session numbers)…

24 Why isn't my spot playing?

There are several issues that could cause an ad not to play. Here are some of the most common things to check: If a single Campaign has not garnered any plays whatsoever... 1. Check to ensure that the campaign has been Activated. If you view the Campaign…