We changed our song category in our automation system and the player stopped updating with song and artist information. How do we correct this?AA-00259Anytime changes are made to a station automation system, make sure to make the needed changes to the station’s Cart Trigger list too. That way the Injector will know to act on the new data. If the streaming player stopped updating after the change, that means that the Injector no longer knows what data to act on to update the player. As an example, let's say that station WXYZ recently changed its music category from MUS to 707 and when they did, the streaming player stopped updating its Now Playing information. To correct this the station needs to have a 707 cart trigger set-up in the Cart Trigger list. To do so, just follow these steps: 1. Log into your Client Console account NOTE: If you are using our Sound Exchange reporting tool, a change to your automation system song data without adding a new cart trigger will result in your Sound Exchange performances to be less than expected.
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