| 26 |
I have a preroll that isn't showing up in the player but it is tracking plays, why would this be?
If you are seeing impressions being counted in the Campaign Manager but not seeing the creative in your station's player then most likely play is being halted by the default Frequency Caps. The ad is playing, but since it has already played to your IP address… |
| 27 |
I need to gauge my inventory; both a fill rate of what has been sold and I need a projection of what might be available going forward. What's the best way to get these numbers?
To generate an Inventory Avails report projecting what inventory might be available in the future simply follow these steps: 1. Go to Campaign Manager 2. Click on the Reports & Tools tab 3. Click on the INVENTORY AVAILABILITY report link 4. Highlight… |
| 28 |
I received 3rd (Third) party tracking code that is requiring a 1x1 pixel tracking pixel (possibly with a Cache Buster), how do I set this up?
If you received Synced Banner code or 1x1 tracking pixel code from a 3rd Party provider that is requiring a Cache Buster you can very easily create it in the 3rd Party code, then use that code as your Synced Banner. In the example below we are going to look… |
| 29 |
I see a new Recon Report in the Campaign Manager but I liked the old one; where can I find it?
As of the Campaign Manager 2.3 release in August of 2012, a new Reconciliation Report replaced the original Recon Report with enhanced functionality. The old Recon Report has been archived for legacy use in the Advanced section of the Client Console . To… |
| 30 |
I used to be able to Delete campaigns and ads, but now I can't why?
In order to help prevent the accidental erasing of legacy data (which might be needed at some point in the future), users are no longer permitted to delete ads or campaigns that have previously served. This option is specifically limited to Super Admin users.… |
| 31 |
I want to run an Avails Report to see how much inventory is available, but is there a way that I can see what campaigns are getting what inventroy in the same date range?
Yes! The Inventory Availability Report includes a variable named Contending Impressions. If users opt to enable Contenting Impressions by checking the proper selection box, then once the Avails Report loads, users will be able to see how much inventory is… |
| 32 |
I've uploaded my media file and it won't play when I hit the preview feature.
The system can take up to 10 minutes to process a file and will display a processing notification during that time. If you are unable to preview the file after that period, it's possible the file is corrupted. Try and play it locally, if it plays, re-upload… |
| 33 |
If users are Using Order Entry, can comments be added to orders?
Yes! Once an order has been submitted by an Order Entry user it will await the approval of a Traffic level, or higher, user. If the order is accepted, then it will be posted to the system and go into rotation. however, if the order is rejected, the Trafficker… |
| 34 |
In the reconciliation report what is the difference between "$ billable" and "$ delivered in date range"?
Billable is defined as the lesser of either $ Delivered or $ Ordered. So, if a campaign over-delivers (say, due to more people listening at the time of a spot play than the campaign goal needs to deliver for the last spot play) - make sure to reference the… |
| 35 |
Is there a Recon or Reconciliation Report?
The Reconciliation Report is a tool available in the Campaign Manager which allows users to see what was ordered versus what actually played in a given time frame. This allows users to reconcile what they are running via Campaign Manager with what the station… |
| 36 |
My banners stay displayed after the spot plays, can this be fixed?
This is usually by design. Synced banners will display throughout the whole spot break. If there are, for example, 3 spots that play during a break and only the first has a synced banner, the banner will continue to display until it returns to live programming.… |
| 37 |
My stream goes silent when it is supposed to be covering ads
If you are hearing dead air or silence in stop sets; say one ad plays, then another, then there is a minute or two of silence then the station returns to Live or plays another spot, most likely, The error is: "No Ads Found Matching Criteria" – which can… |
| 38 |
My Synced Banner impressions do not equal my ad play impressions, why?
Synced banners are a fantastic way to sell buyers on Internet Radio. ".... And when the audio plays, a banner will show up and allow the user to click right to your website!" The challenge is that synced banners work only when radio stations, and the end… |
| 39 |
On which Browsers and Operating Systems will the Injector run?
To fully access all of the Ad Injector tools and features, make sure that you are using a proper combination of Operating Systems and Browsers as listed below. Also, please take note of the Other Requirements at the bottom of the page. Web Products OS\Browser… |
| 40 |
Our client provided us with a Synced Banner but no Click Through URL. What should we do?
Typically, when a client does not provide a Click Through URL, we recommend that the trafficker just add the link to the station's home page since the URL field is required. This applies to pre-roll video ads as well. Anytime you are prompted for a click… |
| 41 |
Release Notes, New Features, etc...where do I learn about them or get notified that they are happening?
All Release Notes and notifications of product updates are posted in the Client Console prior to release. You will be notified if changes have been made with presence of a large, rotating "NEW" graphic on the left side of the screen - right below your account… |
| 42 |
Stop Sets Delay Starting on Windows 7 machines
Q. We recently upgraded our streaming computer to Windows 7 and now the stop sets don't sound nearly as tight as they used to. We didn't change anything else at all, is there something that can be done to correct this? A. Absolutely! Windows 7 uses a default… |
| 43 |
Subscribing to the Last Data Received Alert
Every account has the ability to subscribe to the Last Data Received alerts by accessing their accounts and clicking the Account Settings link on the left side of the screen. Then, when the page opens, just have the account holder check the box in the lower-middle… |
| 44 |
Targeting US listeners from non US stations:
When the International Codes category is selected in the Targeting Code Selection screen of any campaign, "United States" is now an available option. This lets users target all U.S. listeners in one shot by selecting United States in the International Codes… |
| 45 |
The player loads and the gateway plays, then nothing. What is the issue?
First of all, this is a very, very rare scenario. 99.9% of the time, a station stream will load automatically once any scheduled prerolls have played. However, if this rare scenario is happening there are a few reasons this could happen. Here are the easiest… |
| 46 |
The SWF file I uploaded doesn't click thru, what’s wrong?
SWF files must contain a valid "ClickTag." The Campaign Manager supports any SWF file as a synced banner as long as it contains a valid ClickTag or an embedded URL. Please see these sites for more information about ClickTags. http://www.adobe.com/resources/richmedia/tracking/adserving_guide/… |
| 47 |
Understanding Inventory: Advanced Q&A
Below are some advanced questions and answers that cover differences between numbers users might see in the Inventory Availability report and the Time Filled Report. Q. How much inventory do we have available? Because according to our calculations we can… |
| 48 |
Updating or Changing a Station's Genre assignment
The Injection system has been configured so that each and every station is assigned to a specific genre or format. This is necessary because several reports in the system such as the Listener Lab, use the Genre designation to create comparisons that users… |
| 49 |
Using the Creative Library to manage creative
The Creative Library allows users to manage a given advertiser’s audio and video creative through a central repository. Traffickers now have the ability to upload creative to the Library at the time they receive the audio creative, or they can upload it… |
| 50 |
We hear the On Air spots playing instead of injected spots, why?
If a station is hearing the on air stop sets instead of the injected stop sets, 99% of the time that means that the station automation system has stopped sending data to the streaming PC. This can be verified by accessing any user’s Client Console account… |
